Terms & Conditions

Our Terms & Conditions and Cancellation Policy 

KINNAIRD WOODLAND LODGES

TERMS & CONDITIONS OF HIRE

THE CONTRACT

The Contract for a short-term holiday rental will be between Pitlochry Property Management Ltd (t/a Kinnaird Woodland Lodges), (referred to as “us”, “we” or “our”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the following booking terms and conditions. As our properties are located in Scotland, you and we agree that the laws of Scotland will govern our contract with you (the “Contract”). If any individual term or clause stated in these terms and conditions is held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.

The Contract will not come into force until we have received the non-refundable Deposit. The Contract will be subject to these booking terms and conditions, and must be complied with. The party leader must be at least 18 years of age at the time of booking.

DEPOSIT AND PAYMENT

Your booking (“Booking”) may be placed over the telephone or directly on our online reservation system.  Where your Booking is communicated to us by telephone, we will enter it onto our online reservation system, which will automatically generate a summary by email to the email address you provide in the online Booking form.  However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.

Your Booking will only be confirmed and our Contract will only come into force once we have received payment in cleared funds of the non-refundable deposit of the full cost of your Booking (the “Deposit”).  

The balance of the rental will be due for payment thirty one (31) days prior to your holiday commencement date (the “Holiday Commencement Date”).

If you paid the non-refundable Deposit by credit or debit card, you authorise us to use the details of the same credit or debit card to settle the balance of the rental. We will only act on this authority if you have not contacted us prior to the Balance Due Date to arrange alternative payment of the balance.

If for any reason we are unable to take payment of the balance by the due date and you are unable to promptly rearrange payment (or we cannot get hold of you to arrange for payment to be made) we will be entitled to treat that as your intention to cancel the Booking.  If your Booking is made less than thirty one (31) days prior to the Holiday Commencement Date then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.

A security deposit of £100 will be pre-authorised against your card one day prior to your arrival and is automatically released after your departure once the property has been checked by the owners.  If there is damage or items missing from the property we will deduct the reasonable sum for repair or replacement.  If damage exceeds £100 the hirer will be liable for further costs to reinstate the damages.   

No entry to our properties will be allowed without payment, in full, being cleared beforehand.  We accept payment by most major credit or debit cards and by bank transfer.

CANCELLATION 

Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.  

If you cancel before the balance is due the booking shall be cancelled and no further payment shall be due by you.   If you cancel thirty one (31) days or less from the arrival date no refund shall be issued and for this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)

If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable. 

PERIOD AND OTHER TERMS OF HIRE 

The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”.  Unless expressly agreed by us in writing, you should not arrive before 4pm on the Holiday Commencement Date, and you must leave and vacate the property by 10am on the Holiday Departure Date. Failure to do so may result in you being charged a further day’s rental.   You must not use the property except for the purpose of a holiday during the Holiday Period, and not for any other purpose or for a longer period except with our express written agreement. The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. This Contract relates to a “holiday let” the purpose of which is to confer on you as a holidaymaker the right to occupy our property for a holiday only.  You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure under any applicable law including but not limited to under the Private Housing (Tenancies) (Scotland) Act 2016 now or at the end of the Holiday Period.  You may not sub-let the property.

In the event that you are required, in accordance with guidelines imposed by the UK and Scottish Governments in relation to the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)), to self-isolate at the property you will be responsible for the cost of (i) any additional nights out with the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.

NUMBER OF PERSONS USING THE PROPERTY

Under no circumstances may more than the maximum number of persons stated on our website occupy the property, except with our express written permission.  We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Any persons other than members of your party must not use our accommodation or facilities.  No children are permitted.

Rental Price and Occupancy in 2 bedroom properties:  

Discount is applied for under occupancy (2 persons) and if this option is chosen on your booking the second bedroom will be locked off and not included in the rental.  If you require to use 2 bedrooms please book for 4 people and the price will be adjusted accordingly. 

OUR LIABILITY

We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property.  Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal 

INSURANCE

We insure property against fire and theft and will in no circumstances be held liable for any loss or damage to holidaymakers’ property.  Holidaymakers are advised to take out Holiday Insurance covering loss of baggage, personal effects and cancellation.

CARE OF THE PROPERTY

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonably clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.  Smoking is not allowed in any of our properties.  You must ensure the property is securely locked when not occupied by you.

DAMAGES & BREAKAGES

You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages or breakages will have to be paid for in full on demand within seven (7) days of notification in writing (although we would not charge you for the odd glass or plate). We recommend that you have appropriate insurance in place to cover this.  If you lose a key we will replace it upon you paying for the cutting of a new one at a cost of £15.

WIFI & INTERNET

Free Wi-Fi and broadband internet is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service.  We will not be liable for slow connections or for any interruptions to or the failure of this service.

RIGHT OF ENTRY

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!).  We live nearby, and will do our best to resolve any problem.

DATA PRIVACY STATEMENT

See our Privacy Policy on our website https://selfcatering-in-scotland.co.uk

NIGHT LANTERNS, CANDLES & FIREWORKS

The use of night lanterns, candles and fireworks are expressly forbidden as they are a fire hazard and can cause death or injury to local livestock.

PETS

We only allow dogs in our dog-friendly lodge, details of which are on your booking confirmation, only when they have been booked in and paid for. Dogs must be fully house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property at any time. Dog hairs are to be removed from carpets and all dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required (usually at least £50).  When out walking between the property and the car park, you must ensure that dogs are kept on a lead.  We reserve the right to seek details of any dogs in advance and to refuse permission for them to be brought to the accommodation for any reason, including if they are considered unsuitable in character, size or behaviour, bark continuously, or are liable to be a nuisance or danger to us, our neighbours or other guests.

CARE OF YOUR PROPERTY

Your vehicles and their accessories and contents, and any property and valuables you bring with you are left entirely at your own risk.  If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs.  We may dispose of any unclaimed property after six (6) months.

ELECTRICITY & HEATING

Reasonable heat/light is included in the rental charge, however we reserved the right to charge for excessive use.



November 2024 Bookings – 
Please be advised that we are situated neighbouring to a Christmas Tree farm and each November they cut them, this involves chainsaws and other equipment used during the day.


GIFT VOUCHERS – TERMS & CONDITIONS

– VOUCHERS ARE VALID FOR ONE YEAR AFTER PURCHASE – NO CHANGE WILL BE GIVEN
– NO REFUNDS OF VOUCHER
– VOUCHERS ARE TO BE USED VIA

WWW.SELFCATERING-IN-SCOTLAND.CO.UK DIRECTLY ONLY. – VOUCHER CAN BE USED ON ALL AVAILABLE DATES THAT KINNAIRD WOODLAND LODGES IS OPEN.
– FULL PAYMENT WILL BE MADE VIA BACS BEFORE VOUCHER WILL BE EMAILED OUT

– MONETARY VOUCHERS ARE NOT VALID WHEN MAKING A CLAIM THROUGH XCOVER INSURANCE
(IF THE CUSTOMER HAS SELECTED THIS OPTION)
VOUCHER VALUE IS REDEEMED AGAINST THE BALANCE

CANCELLATION 

Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.  

If you cancel before the balance is due the booking shall be cancelled and no further payment shall be due by you.   If you cancel thirty one (31) days or less from the arrival date no refund shall be issued and for this reason, we strongly recommend you take out your own travel insurance for UK holidays which covers booking cancellations. This will give you the peace of mind that you will get your money back if you need to cancel your holiday at almost the last minute. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.

CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”)

If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable. 

Cancellation protection: when you make a booking on our website will be offered the option of XCover (Booking Protect) which is a refund protection product. It entitles you to apply for a refund, in certain predefined circumstances, in the event that you have to cancel your booking. We offer this product on behalf of booking protect ltd. in event of a claim you would contact booking protect directly, as the contract of refund protection would be between you and booking protect ltd and not us. Full terms and conditions, and level of cover, will be available to view in advance. it will be your responsibility to review and accept these prior to taking out the refund protection.